Refund policy

Ghazali Fragrances – Refund & Return Policy

At Ghazali Fragrances, customer satisfaction is our top priority. We stand behind our products and want you to be completely happy with your purchase. If you're not satisfied for any reason, our hassle-free return process makes it easy to get a refund or exchange.

Our Promise to You

7-Day Return Window – Return any product within 7 days of delivery, no questions asked.

Open & Used Items Welcome – Unlike most fragrance retailers, we accept returns on opened and used products because we believe in putting our customers first.

Simple Process – Just contact our support team to get started.

Returns

Eligibility

  • Returns accepted within 7 days from delivery date
  • All products eligible, including opened and used items
  • Original packaging not required

How to Return

  1. Contact Us – Reach out to our support team within 7 days of receiving your order
  2. Provide Details – Share your order number and delivery information
  3. Follow Instructions – We'll guide you through the simple return process

Refunds

Processing Time

  • Refunds processed upon receipt of returned items
  • Funds returned to your original payment method
  • Processing time: 5-10 business days

Important Notes

  • Shipping fees are non-refundable (where applicable)
  • Refund amount reflects the product cost only

Exchanges

Want a different fragrance? Simply:

  1. Request a return within 7 days of delivery
  2. Place a new order for your preferred item
  3. We'll process your return refund once we receive the original item

Getting Started

Ready to return or exchange?

📧 Email: Contact@ghazalifragrances.com.au
📞 Phone: +61 493 113 351

What to include in your message:

  • Order number
  • Delivery date
  • Reason for return (optional)
  • Whether you want a refund or exchange

Why Choose Ghazali Fragrances?

✅ Customer-First Policy – We accept opened and used returns
✅ No Questions Asked – Simple, stress-free process
✅ Quick Refunds – Money back within 5-10 business days
✅ Dedicated Support – Our team is here to help

Your satisfaction is our success. Thank you for choosing Ghazali Fragrances.