Refund & Return Policy

Ghazali Fragrances - Refund & Return Policy

At Ghazali Fragrances, customer satisfaction is our top priority. We stand behind our products and want you to be completely happy with your purchase. If you're not satisfied for any reason, our hassle-free return process makes it easy to get a refund or exchange.

Our Promise to You

• 7-Day Return Window - Return any product within 7 days of delivery, no questions asked.
• Open & Used Items Welcome - We accept returns on opened and used products.
• Simple Process - Contact our support team to get started.

Returns

Eligibility

• Returns accepted within 7 days from delivery date
• All products eligible, including opened and used items
• Original packaging not required

How to Return

• Contact us within 7 days of receiving your order
• Provide your order number and delivery details
• Follow the return instructions provided by our team

Refunds

Processing Time

• Refunds processed after receiving returned items
• Funds returned to your original payment method
• Processing time: 5–10 business days

Important Notes

• Shipping fees are non-refundable (where applicable)
• Refund covers product cost only

Exchanges

Want a different fragrance? Simply:

• Request a return within 7 days of delivery
• Place a new order for your preferred item
• Refund will be processed after we receive the original item

Getting Started

What to Include in Your Message

• Order number
• Delivery date
• Reason for return (optional)
• Refund or exchange request

Why Choose Ghazali Fragrances?

• Customer-First Policy: We accept opened and used returns
• No Questions Asked: Simple process
• Quick Refunds: 5-10 business days
• Dedicated Support: Our team is here to help

Your satisfaction is our success. Thank you for choosing Ghazali Fragrances.