Refund & Return Policy – Shop with Confidence

Shop with Complete Confidence 
7-Day No-Questions-Asked Returns

Even opened and used fragrances welcome back

At Ghazali Fragrances, we believe fragrance is personal. What smells divine to one person might not be perfect for another – and that's completely okay. That's why we've created the most customer-friendly return policy in the fragrance industry.

We're so confident in our fragrances and service that we welcome returns on opened and used products. Your happiness matters more to us than anything else.

Ghazali Fragrances – Refund & Return Policy

At Ghazali Fragrances, customer satisfaction is our top priority. We stand behind our products and want you to be completely happy with your purchase. If you're not satisfied for any reason, our hassle-free return process makes it easy to get a refund or exchange.

Our Promise to You

7-Day Return Window – Return any product within 7 days of delivery, no questions asked.

Open & Used Items Welcome – Unlike most fragrance retailers, we accept returns on opened and used products because we believe in putting our customers first.

Simple Process – Just contact our support team to get started.

Returns

Eligibility

  • Returns accepted within 7 days from delivery date
  • All products eligible, including opened and used items
  • Original packaging not required

How to Return

  1. Contact Us – Reach out to our support team within 7 days of receiving your order
  2. Provide Details – Share your order number and delivery information
  3. Follow Instructions – We'll guide you through the simple return process

Refunds

Processing Time

  • Refunds processed upon receipt of returned items
  • Funds returned to your original payment method
  • Processing time: 5-10 business days

Important Notes

  • Shipping fees are non-refundable (where applicable)
  • Refund amount reflects the product cost only

Exchanges

Want a different fragrance? Simply:

  1. Request a return within 7 days of delivery
  2. Place a new order for your preferred item
  3. We'll process your return refund once we receive the original item

Frequently Asked Questions

What if I've already used the fragrance? ✅ No problem! We accept returns on opened and used products.

Do I need the original packaging? ✅ Not required, though it's helpful if you have it.

How long do refunds take? ⏰ 5-10 business days after we receive your return.

What about shipping costs? 📦 Only the product cost is refunded; shipping fees are non-refundable.

First Time Shopping? No Worries!

Try any fragrance risk-free. If it's not your perfect match, simply return it within 7 days for a full refund.

Getting Started

Ready to return or exchange?

📧 Email: Contact@ghazalifragrances.com.au
📞 Phone: +61 493 113 351

What to include in your message:

  • Order number
  • Delivery date
  • Reason for return (optional)
  • Whether you want a refund or exchange

Why Choose Ghazali Fragrances?

✅ Customer-First Policy – We accept opened and used returns
✅ No Questions Asked – Simple, stress-free process
✅ Quick Refunds – Money back within 5-10 business days
✅ Dedicated Support – Our team is here to help

Still Have Questions?

Our customer service team is here to help. Whether you need guidance on returns, exchanges, or just want to chat about fragrances, we're always happy to assist.

Get in Touch Today 📧 Email us for instant support
📞 Call for immediate assistance
⚡ Quick response guaranteed

Your Peace of Mind is Our Priority

Shopping for fragrance should be exciting, not stressful. With Ghazali Fragrances, you can explore new scents knowing we've got your back every step of the way.

Your satisfaction is our success. Thank you for choosing Ghazali Fragrances.